Refund Policy

# Refund Policy **Effective Date:** January 1, 2024 ## 30-Day Money-Back Guarantee Strix VPN offers a 30-day money-back guarantee on all subscription plans. If you are not completely satisfied with our Services, you may request a full refund within 30 days of your initial purchase. ## Refund Eligibility ### Eligible for Refund - First-time subscriptions within 30 days of purchase - Annual plans within 30 days of initial purchase or renewal - Technical issues that we cannot resolve ### Not Eligible for Refund - Subscriptions beyond the 30-day guarantee period - Accounts terminated for Terms of Service violations - Purchases made through third-party app stores (contact the store directly) - More than one refund per customer ## How to Request a Refund 1. Contact our support team at support@strixvpn.com 2. Provide your account email and order number 3. Reason for refund request (optional but helpful) 4. Our team will process your request within 5 business days ## Refund Processing - Refunds are issued to the original payment method - Processing time depends on your payment provider (5-10 business days) - You will receive a confirmation email once processed ## Partial Refunds In certain circumstances, we may offer partial refunds for: - Service interruptions exceeding 24 hours - Features not available as advertised ## Chargebacks Please contact us directly before initiating a chargeback with your bank. We are committed to resolving issues promptly and fairly. ## Contact Information **Strix VPN** 16192 Coastal Highway, Email: billing@strixvpn.com