Privacy Policy

# Privacy Policy **Effective Date:** January 1, 2024 **Last Updated:** January 1, 2024 ## 1. Introduction Strix VPN ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN services, website, and applications (collectively, "Services"). ## 2. Information We Collect ### 2.1 Personal Information When you create an account or use our Services, we may collect: - Name and email address - Payment information (processed securely by third-party providers) - Account credentials - Device information and IP address (temporarily for service delivery) ### 2.2 Usage Information We may collect information about how you use our Services, including: - Connection logs (temporarily, up to 30 days for troubleshooting) - Server selection preferences - Session duration (for service quality improvement) ### 2.3 Technical Information - Device type and operating system - App version - Connection timestamps ## 3. Our No-Logs Policy **We do not log, monitor, or store your online activities.** Specifically, we do NOT collect or store: - Websites you visit - Content you download or upload - DNS queries - Your real IP address while connected to our VPN - Any other browsing activity ## 4. How We Use Your Information We use the information we collect to: - Provide, maintain, and improve our Services - Process payments and manage your subscription - Provide customer support - Communicate with you about our Services - Protect against fraud and unauthorized access - Comply with legal obligations ## 5. Data Sharing and Disclosure We do NOT sell, rent, or trade your personal information. We may share your information only: - With your consent - To comply with legal obligations - To protect our rights, privacy, safety, or property - In connection with a merger, acquisition, or sale of assets ## 6. Data Security We implement appropriate technical and organizational measures to protect your personal information, including: - AES-256 encryption for all VPN connections - Secure data centers with physical security - Regular security audits - Employee training on data protection ## 7. Data Retention We retain personal information only for as long as necessary: - Account information: Until account deletion plus 30 days - Payment records: As required by law (typically 7 years) - Connection logs: Maximum 30 days for troubleshooting only - Support tickets: 2 years after resolution ## 8. Your Rights Depending on your location, you may have the right to: - Access your personal information - Correct inaccurate data - Delete your personal information - Object to processing - Data portability - Withdraw consent ## 9. International Data Transfers Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers. ## 10. Children's Privacy Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us. ## 11. Changes to Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website. ## 12. Contact Us For privacy-related inquiries or to exercise your rights, contact: **Strix VPN** 16192 Coastal Highway, Email: privacy@strixvpn.com